Part 1 — Terms of Service

Agreement and eligibility

By creating an account or using ChatEaver as a customer, you agree to these terms. If you use ChatEaver for an organization, you confirm that you can bind it. Account holders must be at least 18 and legally able to contract. If you do not agree, do not use the service.

Service and accounts

ChatEaver provides hosted AI chatbots, knowledge tools, website widgets, conversations, human handoff, bookings, outcomes, reports, billing, Telegram integration, and related features. Features may change, and preview features may be incomplete. Unless a signed agreement says otherwise, there is no service-level or uptime guarantee.

Keep registration details accurate and protect passwords, API keys, invite links, and workspace access. You are responsible for activity under your account and must promptly report suspected unauthorized use to chateaver@gmail.com.

Your content and responsibilities

You keep ownership of text, files, instructions, visitor data, and other material you submit ("Customer Content"). You give ChatEaver a limited license to host, copy, transmit, and process it only as needed to operate, secure, and support the service.

You are responsible for:

Having the rights, permissions, notices, and legal basis needed for Customer Content.
Reviewing Customer Content before submitting it and ensuring it is appropriate for processing by ChatEaver and the service providers disclosed in this policy.
Treating knowledge-base content as potentially visible in chatbot answers and uploading only information you have approved for disclosure to chatbot visitors.
Not submitting passwords, API keys, payment-card details, government identity documents, medical records, or other confidential or highly sensitive information.
Reviewing, adapting, testing, and approving all predefined templates, example prompts, and generated configurations before using or publishing them. They are starting points, and you remain responsible for their final content and use.
Configuring and supervising your chatbot, staff, integrations, and access controls.
Reviewing outputs before making promises, publishing them, or acting on them.
Your products, services, bookings, transactions, and dealings with chatbot visitors.
Responding to people whose information you collect through your workspace.

You are responsible for how you configure and use ChatEaver and for decisions, communications, promises, transactions, or actions taken by you or your chatbot. You must review important AI output before publishing, relying on, or acting on it. ChatEaver is a technology provider and is not a party to transactions or relationships between you and your chatbot visitors. This does not exclude responsibility that cannot legally be excluded.

Acceptable use

Do not use the service to break the law or another person's rights; deceive, harass, discriminate, or cause harm; distribute malware, spam, or illegal content; conduct fraud or cyberattacks; bypass security or usage limits; reverse engineer the service; or process highly sensitive information without appropriate authority and safeguards. Do not resell or white-label ChatEaver without written permission.

We may investigate, remove content, limit features, or suspend access when reasonably necessary to protect users, the service, third parties, or legal compliance.

AI output and important decisions

AI output can be inaccurate, incomplete, biased, offensive, or outdated. It is not medical, legal, financial, safety, or other professional advice and does not represent ChatEaver's views. Customers and visitors must independently check important output.

Do not use ChatEaver as the sole basis for emergency response or decisions about health, employment, housing, education, credit, insurance, legal rights, financial eligibility, or other matters that can significantly affect a person. Where such use is lawful, meaningful human review and all required notices, consent, testing, and appeal rights remain the customer's responsibility.

Billing

Paid subscriptions renew for the period shown at checkout until canceled. You authorize our payment provider to charge the displayed price and applicable taxes. Plan limits and credits may reset each billing period. You can cancel through the available billing controls; cancellation normally takes effect at the end of the paid period. Fees are non-refundable except where the offer says otherwise or law requires. We may change future pricing or plan features with reasonable notice.

Ownership

ChatEaver and its licensors own the service, software, design, branding, documentation, and related rights. These terms give you a limited, revocable, non-transferable right to use the service while your account is active. We may use feedback without restriction or payment, but it does not give us ownership of Customer Content.

Suspension and termination

You may stop using the service or request account closure. We may suspend or terminate access for non-payment, material breach, security risk, unlawful conduct, harm to the service or others, or legal requirement. We will give notice where reasonably practical. Rights and duties that logically continue—including payment, ownership, disclaimers, liability, indemnity, and dispute terms—survive termination.

Disclaimers, liability, and indemnity

THE SERVICE AND ALL AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT THE LAW ALLOWS, CHATEAVER DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR SECURE OPERATION. THIRD-PARTY SERVICES ARE SUBJECT TO THEIR OWN TERMS AND AVAILABILITY.

TO THE MAXIMUM EXTENT THE LAW ALLOWS, CHATEAVER WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE LOSS, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY. FOR BUSINESS USERS, CHATEAVER'S TOTAL LIABILITY ARISING FROM THE SERVICE OR THESE TERMS WILL NOT EXCEED THE SUBSCRIPTION FEE ACTUALLY PAID FOR THE BILLING PERIOD IN WHICH THE EVENT OCCURRED. THIS LIMIT IS NOT A PROMISE OR GUARANTEE OF PAYMENT.

These limits do not exclude liability or mandatory rights that cannot legally be excluded, including liability for fraud or other matters where exclusion is prohibited.

If you use ChatEaver for a business, you will defend and indemnify ChatEaver and its team against third-party claims and reasonable costs caused by your Customer Content, your unlawful or unauthorized use, your chatbot's representations, or your violation of another person's rights. This does not apply to the extent a claim was caused by ChatEaver's own breach, fraud, gross negligence, or willful misconduct.

Governing law and changes

The laws of the Kingdom of Cambodia govern these terms, without regard to conflict-of-law rules. The parties will first try in good faith to resolve a dispute, then submit it to the competent courts of Cambodia. Mandatory rights under applicable law still apply.

We may update these terms as the service or law changes. We will post the new effective date and give additional notice of material changes where required. Continued use after the change takes effect means acceptance of the revised terms.

Part 2 — Privacy Policy

Scope and privacy roles

ChatEaver is based in Phnom Penh, Cambodia. This policy covers our website, dashboard, chatbots, and supported integrations. ChatEaver controls account, security, billing, support, and service-operation data. For Customer Content and visitor information in a customer workspace, the customer normally decides the purpose and means of processing, and ChatEaver acts as its processor or service provider.

Customers must provide their own visitor notices and handle visitor requests. This allocation does not remove ChatEaver's own privacy and security duties.

Information we handle

Account and authentication data, such as name, email, password hash, and login records.
Workspace settings, plans, credit usage, support requests, and transaction status.
Knowledge text, URLs, documents, files, prompts, and chatbot configuration.
Chats, contact details, bookings, handoffs, outcomes, webhook data, images, audio, and other information submitted by customers or visitors.
Device, browser, IP address, referring origin, cookie/session identifiers, diagnostics, security events, and usage logs.

Payment card details are generally collected by our payment provider, not stored by ChatEaver. We receive identifiers and transaction or subscription status needed to administer billing.

How we use information

We use information to provide requested features; authenticate users; generate and monitor AI output; process knowledge, audio, and files; support handoff and integrations; administer plans and payments; provide support; secure, debug, and improve the service; prevent abuse; and comply with law. Depending on the context, the legal basis may be contract, legitimate interests, legal obligation, or consent.

We do not sell personal information or share it for cross-context behavioral advertising. ChatEaver does not train its own general-purpose AI models on Customer Content. Third-party AI providers handle inputs and outputs under their own terms, service tier, and data settings, which may permit product or model improvement. Do not submit confidential, sensitive, or personal information unless the applicable provider terms and safeguards are appropriate for that information.

We use service providers for AI processing, authentication, hosting, file storage, voice processing, messaging, email, payments, observability, and security. Depending on the features used, these providers may include Google, OpenAI, Alibaba Cloud Model Studio (Qwen through DashScope), KiriTTS, Cloudflare R2, Telegram, Resend, Lemon Squeezy, and Langfuse. We disclose information to them as needed to provide their services, and they may process it in other countries.

We may also disclose information when required by law, to protect users or the service, or as part of a business sale or reorganization. Customer-selected integrations receive information the customer directs us to send.

Retention and security

We keep information while an account or workspace is active and afterward only as reasonably needed to provide deletion recovery and backups, maintain security and business records, resolve disputes, enforce agreements, or meet legal, tax, and accounting duties. The period depends on the data's purpose, sensitivity, legal requirements, and supported deletion controls. Deletion requests remain subject to necessary backup cycles and lawful retention exceptions.

We use reasonable technical and organizational safeguards and limit authorized access, but no online service is completely secure. We cannot guarantee that unauthorized access, loss, or disclosure will never occur. To the extent permitted by law, ChatEaver is not responsible for security incidents caused by customer actions, compromised credentials, third-party services, or events beyond our reasonable control. Customers must secure their accounts, keys, integrations, and authorized users. This does not exclude responsibility caused by ChatEaver's fraud, gross negligence, willful misconduct, or duties that cannot legally be excluded. We investigate incidents and provide notices when applicable law requires.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information; withdraw consent; opt out of certain processing; appeal a decision; or complain to a regulator. We may verify identity and apply legal exceptions.

For information submitted to a customer's chatbot, contact that customer first. For ChatEaver-controlled information, email chateaver@gmail.com. You may also disable optional integrations, manage browser controls, or stop using the service.

Children, changes, and contact

ChatEaver accounts are for adults and the service is not directed to children under 13. Customers are responsible for additional consent and safeguards if they intentionally offer a chatbot to minors. Tell us if you believe a child's information was collected improperly.

We may update this policy and will post a revised effective date and any additional notice required by law. Questions, account-closure requests, privacy requests, and complaints may be sent to chateaver@gmail.com. You may also complain to a competent privacy or data-protection authority.