Workspace Billing & Usage Overview
ChatEaver offers flexible subscription plans designed for businesses of all sizes, from growing startups to high-volume enterprise support teams. Your plan determines monthly message quotas, active knowledge base storage, team seat allocations, and advanced feature access.
Subscription Plan Tier Breakdown
Plan Tier | Monthly Message Quotas | Knowledge Storage | Core Features Included |
|---|---|---|---|
Starter | 1,000 Messages / mo | 50 MB Storage (PDFs/Web) | AI Studio, Widget, Standard RAG, Email Alerts. |
Professional | 10,000 Messages / mo | 500 MB Storage | Human Handoff, Webhooks, CRM Sync, Priority Support. |
Enterprise | Custom Quota | Custom Storage | Custom SLA, Dedicated Account Manager, Custom Models. |
Step-by-Step Usage Monitoring
Step 1: Open Dashboard > Billing (/dashboard/billing).
Step 2: View the Usage Meter: check current month consumed vs remaining message responses.
Step 3: Check Storage Usage: view total megabytes indexed in Knowledge Base.
Step 4: Set Usage Alert Thresholds (e.g., receive email notification at 80% quota consumption).
Step 5: Click 'Upgrade Plan' if additional capacity is required.
Message Quota Reset: Quotas reset automatically on the first day of your billing cycle.
Overage Protection: When quota reaches 100%, widget responses transition gracefully to fallback lead capture forms rather than abruptly shutting down.