Troubleshooting AI Answer Quality
When your AI assistant provides an incomplete or inaccurate response, treat it as a diagnostic signal. Answer issues typically fall into three root categories: missing knowledge, conflicting sources, or overly restrictive AI Studio instructions.
Diagnostic & Troubleshooting Steps
Step 1: Identify the exact conversation in Dashboard > Chats (/dashboard/chats).
Step 2: Inspect retrieved context chunks attached to the message log.
Step 3: Determine Root Cause — Was the relevant fact missing from Knowledge, or was it retrieved but ignored by system instructions?
Step 4: Fix Missing Knowledge — Add an explicit FAQ entry or document passage addressing the exact question.
Step 5: Fix Conflicting Knowledge — Delete or update outdated sources that contradict current business facts.
Step 6: Adjust System Instructions — Refine AI Studio prompt rules if system prompt constraints were too strict.
Step 7: Re-test the exact question in the widget preview to confirm resolution.
Why does the bot answer 'I don't have that information' when the file is uploaded?
This occurs if the similarity search score falls below the confidence threshold, or if the text in the document uses drastically different terminology than the visitor's question. Try adding an explicit FAQ entry using common visitor phrasings.