Measuring Chat Conversion Value
ChatEaver Outcomes allows you to track key business events generated during website chat sessions, such as captured email leads, contact request submissions, and demo scheduling requests.
Step-by-Step Outcome Tracking Guide
Step 1: Open Dashboard > Outcomes (/dashboard/outcomes).
Step 2: Review the Conversion Summary Dashboard: total leads, conversion rate, and active campaign goals.
Step 3: Select an Event Definition (e.g., 'Lead Form Submission').
Step 4: Inspect individual captured leads in the event table view.
Step 5: Export captured leads as CSV or sync to connected CRM integrations.
Supported Outcome Event Types
Event Name | Trigger Condition | Captured Data Fields |
|---|---|---|
Email Lead Capture | Visitor submits email address in chat | Email Address, Name, Timestamp, Source URL. |
Phone Contact Request | Visitor requests callback | Phone Number, Preferred Time, Visitor Name. |
Appointment Request | Visitor selects booking slot | Date, Time Slot, Service Category, Contact Info. |