Pre-Launch Readiness Overview
Before making your ChatEaver widget visible to public website visitors, complete this pre-launch verification checklist to ensure smooth operations, accurate AI responses, and proper data security.
The 10-Point Launch Checklist
Check Item | Category | Verification Requirement |
|---|---|---|
1. Knowledge Grounding | Knowledge Base | Verify all core FAQs, pricing pages, and product docs are indexed without errors. |
2. Prompt Boundaries | AI Studio | Confirm fallback message triggers when questions fall outside knowledge coverage. |
3. Widget Styling | Widget Manager | Check widget colors, launcher position, brand logo, and initial greeting text. |
4. Script Embedding | Widget | Confirm script tag is placed correctly with valid data-workspace-key. |
5. Desktop Display | UX & Mobile | Test launcher button and chat window on desktop screen resolutions. |
6. Mobile Display | UX & Mobile | Verify chat window fits comfortably on iOS Safari and Android Chrome. |
7. Inbox Notifications | Chats | Confirm test messages appear instantly in Dashboard > Chats inbox. |
8. Human Takeover | Chats | Practice switching from AI bot response to manual human agent response. |
9. Lead Capture | Outcomes | Test submitting sample contact details (email/phone) in chat. |
10. Privacy Policy | Compliance | Ensure your website privacy policy disclaims automated customer support. |
Recommended Pre-Launch Testing Workflow
Step 1: Perform dry-run tests in a private browser window or staging environment.
Step 2: Submit 5 typical customer inquiries (e.g. pricing, hours, return policy).
Step 3: Submit 3 tricky or ambiguous questions to verify boundary enforcement.
Step 4: Check Dashboard > Chats to verify conversation logging.
Step 5: Once verified, deploy the script snippet to your production website.