Widget⏱️ 1 min read

Test before launch

Run interactive QA tests on your website widget: test mobile responsiveness, conversation logging, fallback prompts, and cross-browser support.

Updated August 8, 2026By ChatEaver Team

Before announcing your new AI chat widget to your customers, perform structured testing across devices, browsers, and network conditions.

Structured QA Test Matrix

Test 1: Floating Launcher Visibility — Verify the launcher icon floats properly above website footers without blocking main content buttons.
Test 2: Open/Close Toggle — Click launcher to open chat window, then click close button to verify smooth animation.
Test 3: Interactive Questioning — Ask 3 core product questions and confirm correct Knowledge retrieval.
Test 4: Fallback Verification — Ask 1 out-of-scope question and confirm fallback text renders cleanly.
Test 5: Mobile Viewport Test — Open page on iOS Safari and Android Chrome to test touch responsiveness.
Test 6: Real-time Sync in Chats — Verify test message appears immediately in Dashboard > Chats inbox.

Was this article helpful?