Overview of the ChatEaver Platform
ChatEaver is an AI-powered customer support and website assistant platform designed to automate visitor questions while maintaining strict accuracy. Instead of relying on hallucinating generic AI models, ChatEaver grounds every response in your verified business knowledge base.
Core Architectural Modules
ChatEaver consists of five interconnected modules accessible directly from your main dashboard:
Module Name | Dashboard Location | Primary Function |
|---|---|---|
AI Studio | /dashboard/studio | Defines system prompts, tone of voice, fallback behavior, model parameters, and assistant persona. |
Knowledge Base | /dashboard/knowledge | Stores and indexes uploaded PDFs, plain text, web page links, and FAQs into vector embeddings. |
Widget Manager | /dashboard/widget | Customizes visual themes, widget position, launcher icon, and generates the embed code script. |
Chats & Handoff | /dashboard/chats | Provides real-time conversation inbox, transcript inspection, and human takeover capabilities. |
Outcomes & Bookings | /dashboard/outcomes | Tracks lead capture forms, visitor conversions, and appointment booking requests. |
Step-by-Step Platform Workflow
Setting up ChatEaver for your business website follows a straightforward 5-step operational workflow:
Step 1: Account & Workspace Creation — Register your account and set up your organization workspace.
Step 2: AI Studio Setup — Configure the assistant's persona, greetings, and safety boundaries in AI Studio.
Step 3: Knowledge Ingestion — Upload your product manuals, pricing tables, policies, and FAQs into Knowledge.
Step 4: Widget Integration — Paste the lightweight script snippet into your website header or HTML template.
Step 5: Testing & Live Monitoring — Run interactive test chats in your browser and monitor visitor inquiries in Chats.
Key Benefits for Website Owners
Zero Code Setup: Get a fully functional AI widget running on your site in under 5 minutes.
Grounding & Accuracy: RAG vector search prevents fake claims by citing your uploaded knowledge.
Seamless Human Takeover: Intervene smoothly whenever a customer requires human support.
Lead & Conversion Capture: Automatically turn chat conversations into qualified leads and appointments.
Can ChatEaver answer questions without a Knowledge Base?
ChatEaver relies on your Knowledge Base for domain-specific facts. Without uploaded knowledge sources, the assistant uses fallback responses to ensure unverified claims are not presented to visitors.
Is coding required to install the widget?
No coding is required. Simply copy the generated JavaScript snippet from Widget Manager and paste it into your website builder or HTML code.