Turning Knowledge Gaps into Support Assets
Unresolved visitor questions represent valuable insights into what your customers want to know. ChatEaver automatically flags conversations where the AI invoked fallback responses, enabling your team to quickly add missing facts.
Step-by-Step Gap Analysis Workflow
Step 1: Open Dashboard > Chats and apply the 'Fallback Triggered' filter.
Step 2: Review visitor questions that resulted in fallback responses.
Step 3: Click 'Convert to FAQ' directly from the transcript inspector.
Step 4: Draft the accurate answer and click 'Save to Knowledge Base'.
Step 5: ChatEaver indexes the new FAQ immediately to answer future visitor queries.