Frequently Asked Billing Questions
Find quick answers to common subscription, payment, and invoicing questions below.
How do I upgrade or downgrade my plan?
Navigate to Dashboard > Billing, click 'Change Plan', select your desired tier, and confirm. Upgrades take effect immediately with prorated billing.
Where can I download my billing invoices?
Invoices are available under Dashboard > Billing > Invoice History. Click 'Download PDF' for any past billing statement.
What payment methods are supported?
ChatEaver accepts major credit and debit cards (Visa, MasterCard, American Express) via secure Stripe payment processing.
What happens if I exceed my monthly message limit?
You will receive an email alert at 80% and 100% quota. If exceeded, your widget will continue collecting visitor leads while alerting you to upgrade.
Billing Support Escalation Steps
Step 1: Check your current plan status in Dashboard > Billing.
Step 2: Locate your invoice reference number from Invoice History.
Step 3: Submit a billing support request via Dashboard > Help.