Adding Direct Text and FAQ Sources
Adding direct text snippets and Frequently Asked Questions (FAQs) is the fastest way to equip your ChatEaver assistant with precise answers for common customer inquiries such as operating hours, refund policies, and contact methods.
Step-by-Step Instructions: Adding FAQs
Step 1: Go to Dashboard > Knowledge (/dashboard/knowledge).
Step 2: Click the '+ Add Source' button at the top right of the screen.
Step 3: Select 'Text / FAQ' from the available source type options.
Step 4: Enter a descriptive Source Title (e.g. 'Shipping and Refund FAQ 2026').
Step 5: Type or paste your question-answer pairs using clear formatting.
Step 6: Click 'Save & Process'. ChatEaver will immediately chunk and index your entries.
Step 7: Verify that the source status shows 'Active' in your Knowledge list.
Optimal Formatting for FAQ Entries
Format FAQ entries clearly using standard Question and Answer markers:
Q: What is your standard shipping delivery timeframe? A: We ship all domestic orders within 2 to 3 business days via Express Courier.
Q: What is your return and refund policy? A: Items in original condition can be returned within 30 days of purchase for a full refund.
Q: Do you offer international shipping? A: Yes, we ship worldwide. International orders typically arrive within 7 to 14 business days.
Post-Ingestion QA Checklist
Open the widget preview pane.
Ask the exact question typed in your FAQ.
Ask 2 variations of the question (e.g. 'How long does shipping take?').
Confirm the assistant retrieves the exact answer without hesitation.